Return & Replacement Policy
Effective Date: April 1, 2025
Our Commitment to Quality
At PrintCraft Pro By AMS STORE, we are committed to delivering premium quality custom printed products. Our return and replacement policy ensures complete customer satisfaction while maintaining the highest standards of service across India.
Quality Guarantee
We guarantee premium quality fabrics, high-resolution printing with vibrant colors, and professional finishing on all our custom printed products including T-shirts, corporate gifts, and promotional merchandise.
Return Eligibility Criteria
Eligible for Return
- Manufacturing defects or quality issues
- Incorrect product specifications delivered
- Printing errors or color variations beyond acceptable range
- Damaged products during shipping
- Missing items from bulk orders
- Products not meeting approved design specifications
Not Eligible for Return
- Change of mind or design preference
- Incorrect size selection by customer
- Products approved by customer in digital proof
- Custom printed items without manufacturing defects
- Products used or washed by customer
- Orders placed more than 7 days ago without quality issues
Important Note
Due to the custom nature of our printing services, returns are only accepted for quality-related issues. All designs are pre-approved by customers through digital proofs before production begins.
Return Process & Timeline
Report Issue (Within 48 Hours)
Contact our returns team immediately upon receiving your order if you notice any quality issues.
- Timeline: Within 48 hours of delivery
Documentation & Review
Provide clear photos of the issue and order details. Our quality team will review within 24 hours.
- Required: Photos + Order ID + Description
Return Authorization
Once approved, we'll provide return shipping labels and pickup arrangements at no cost to you.
- Free pickup from your location
Resolution & Replacement
Choose between full refund or replacement. Replacements are prioritized and shipped within 3-5 business days.
- Fast-track replacement processing
Replacement Options
Exact Replacement
Same product, same specifications, corrected quality issues
Product Exchange
Different product of equal or lesser value with approval
Full Refund
Complete refund processed within 5-7 business days
Refund Policy
Refund Processing Timeline
- Bank Transfer/UPI: 3-5 business days after return confirmation
- Credit Card: 5-7 business days (depends on bank processing)
- Cash on Delivery: Bank transfer within 5-7 business days
- Advance Payments: Refunded to original payment method
Refund Amount Structure
For eligible returns due to our quality issues:- 100% product value refund
- Shipping charges refunded (if paid)
- No deduction for return shipping
- Expedited processing for bulk orders
Damage During Shipping
Immediate Action Required
If your package arrives damaged, please take the following steps immediately:
- Do not accept delivery if packaging is visibly damaged
- If already accepted, photograph the damaged package and contents
- Contact us within 2 hours of delivery with photos
- Keep all packaging materials for inspection
- File complaint with courier company (we’ll assist you)
Our Shipping Damage Promise
We guarantee secure packaging and will immediately replace or refund any items damaged during shipping at no cost to you. Our partnership with reliable courier services ensures minimal damage risk.
Bulk Order Returns
Special Provisions for Corporate Orders
For bulk orders (minimum 100 pieces), we offer enhanced return and replacement services:
- Dedicated account manager for return processing
- On-site quality inspection available in Delhi NCR
- Partial returns accepted for large quantity orders
- Priority replacement production (2-3 days)
- Flexible replacement scheduling for corporate events
- Quality guarantee certificate provided
Quality Assurance Process
Pre-Production Quality Checks
- Digital proof approval process
- Color matching and calibration
- Fabric quality inspection
- Print resolution verification
Post-Production Quality Control
- Individual product inspection
- Print durability testing
- Packaging quality check
- Final approval before dispatch
Contact Returns Department
Returns Support Team
Phone Support
+91-6388734445, +91-9651934445
Returns Email
return@printcraftpro.in
WhatsApp Support
24/7 Emergency Support
Support Hours & Response
Business Hours
Monday-Saturday, 9:00 AM - 8:00 PM
Response Time
Within 2 hours during business hours
Resolution Target
Same day for urgent quality issues